LifeMiles Program

1. Why did you change the mileage accrual model if the previous one worked well?

This model is much simpler and clearer, it has a direct relationship with the value paid by the member. Additionally, it is an industry trend to simplify the program.

2. How will I earn qualifying miles with the recently announced new accrual model?

We've simplified the way you earn miles, so from January 31, 2021, you only need to multiply the fare* on your ticket by 5. This calculation will give you the qualifying miles earned and that will be added to your elite counter.

Example: Maria bought a ticket from Bogotá to Miami for USD 300, so to know her qualifying miles you just have to multiply the fare* of her ticket by 5 and that's how easy it will be to know that she accumulated 1,500 miles.

*Remember that the fare does not include fees, taxes and additional services.

3. How will the conversion be if I buy my ticket in a currency other than dollars (USD)?

The conversion to dollars (USD) of the purchased fare will be based on the TRM in effect at the time of purchase.

4. How will miles be calculated if my travel itinerary includes more than one flight?

The total amount of miles to be received based on the fare paid will be distributed proportionally as you complete each of your flights.

Example: Maria purchased a one-way ticket from Bogota to Miami with a stopover in San Salvador for USD 300, which allows her to accumulate a total of 1,500 qualifying miles. 

As she flies, Maria will accumulate the miles as follows:

• Bogota to San Salvador (USD 200) = 1,000 qualifying miles
• San Salvador to Miami (USD 100) = 500 qualifying miles

5. Why did I accrue more miles on one leg than the other if my trip had the same outbound and return distance?

It is possible that one leg of your ticket is more expensive than the other, even if the distance traveled is the same, so you will accrue more miles on that leg.

Example: Maria travels from Bogota to Miami, and she will not necessarily accrue the same amount of miles one way and the other way, the accrual will depend on the fare she paid for each way.

• Bogota to Miami (USD 300) = 1,500 qualifying miles
• Miami to Bogota (USD 200) = 1,000 qualifying miles

6. How will I earn miles until January 30, 2021?

You will accrue LifeMiles based on the type of fare purchased and the distance traveled, as it has been done historically with Avianca. Remember that qualifying segments will not be counted in 2021.

7. If I am an Elite member, how will I earn Elite Bonus award miles?

Each Elite status has an additional factor to the base, which you must multiply by the fare of the purchased ticket to calculate your Elite bonus award miles.

• Diamond: x6
• Gold: x4
• Silver: x3
• Network Plus: x1

This factor is in addition to the base factor of 5 that you receive regardless of status, so for example if you are a Diamond member you receive a total factor of 11.

Example: Maria bought a Bogotá to Miami ticket for USD 300 and because she is a Diamond Elite member, she will multiply the fare* by 6 and she will know that she has accumulated 1,800 additional miles of the Elite Bonus. She will also receive 1,500 qualifying miles for a total of 3,300 miles that can be redeemed on any product available at www.lifemiles.com.

*Remember that the rate does not include fees, taxes and additional services.

8. If I am an elite member, will I be guaranteed a minimum number of miles on my flights within Colombia and Ecuador?

The minimum mileage accrual for Elite members applies to flights within Colombia (LM 500) and Ecuador (LM 375). Additional miles accrued to reach the minimum will be non-qualifying award miles.

Example: Maria is Diamond and bought a ticket from Bogota to Medellin, one way, for USD 35.

The calculation of her accrual will be:

• Qualifying Miles = USD 35 x 5 = LM 175
• Elite Bonus Miles (no minimum) = USD 35 x 6 = LM210
• Total Miles (no minimum) = LM 385

Additional miles to reach the minimum: 

• LM500 – LM385 = LM 115

Then Maria will accrue:

• Qualifying Miles = LM 175
• Elite Bonus Miles = LM 210 + LM 115 = LM 325

9. Do all sizes allow me to earn miles?

You can accrue miles based on the fare purchased in sizes S, M, L, XL and XXL. The XS size does not allow mileage accrual as it is super promotional.

10. How will I accrue miles if I bought my ticket with another airline to fly with Avianca?

If the first numbers on your ticket are different from 133, 134, 202, 530 or 547 your ticket will allow you to accrue miles based on the distance flown as you have been doing.

11. Will the qualifying flight miles I earned between October and December 2020 count towards the 2021 qualifying race?

Yes, all accruals made in October, November and December 2020 will also be included in your elite counter and will allow you to achieve or maintain one of our 4 elite statuses in 2021. These accumulations will be reflected in your elite counter in February 2021.

12. How do I qualify for elite status 2021?

Now you will only have to meet two requirements to obtain or maintain any of our 4 elite statuses; qualifying miles you earn on each flight with Avianca or Star Alliance airlines and a minimum of these qualifying miles flown only with Avianca.

13. Will the qualifying requirements to achieve or maintain any of the Elite statuses change in 2021?

As of January 1, 2021 the qualifying requirements for the 4 elite statuses will be adjusted taking into account the new mileage accrual model and the current situation generated by Covid-19. Learn more

14. What will happen to the segments accumulated before December 31, 2020? Will they be lost?

The segments accumulated during 2020 were valid for the 2020 elite race, so if you achieved the segments and/or other requirements in 2020 you will be able to achieve a new elite status to enjoy during 2021.  

15. What are the qualifying requirements to become a LifeMiles Red Plus member?

You must accumulate 8,250 qualifying miles in a calendar year. Remember that you must fly at least 6,600 qualifying miles with Avianca, and the rest can be flown with Star Alliance airlines.

16. What are the benefits of the new Red Plus elite status?

• Additional Elite Bonus award miles for each flight you make.
• Priority access when checking in at the airport
• Mileage validity for 24 months.
• Minimum miles on flights within Colombia and Ecuador.
• Elite Maternity.
• Star Alliance Silver recognition.

Learn more

17. How will I know that I have achieved any of the elite statuses including Red Plus?

You can check your accumulated qualifying miles, as well as the digital card at www.lifemiles.com, in the LifeMiles app and in the Avianca app.

18. Why is it important to include my LifeMiles frequent flyer number on all my trips?

The frequent flyer number is important because it allows us to ensure that the miles from each trip are added to your account, so we can recognize you at all times during your trip and provide you with the benefits associated with your elite status.

19. When will the miles accrued during the last quarter of 2020 be reflected on my elite 2021 meter?

These accumulations will be reflected on your statement no later than February 28, 2021.

20. If I obtained one of the elite statuses for the 2019 qualifying race and I was informed that my status was extended until January 31, 2022, why does it still show February 28, 2021 as the expiration date?

The validity of your elite status will be automatically extended on March 1, 2021 until January 31, 2022 without the need for you to contact the airline.

21. I have doubts about the accrual of a specific ticket for a flight made after January 31, 2021, where can I contact you?

You can contact us through our WhatsApp channel at +57 311 4006797.