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Check the size of your ticket and the dimensions and weight allowed so you don't have to pay for excess baggage when you arrive at the airport.
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Get ready for your flight
Find everything you need to know before your flight.
Get ready
Find out about what papers to bring, baggage and time limits.
Don't let anything get in the way of your trip. Find out about travel allowances and requirements and how we can meet your special needs.
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Special needs
Recommendations for travel during high season
- Avoid traveling if you have any symptoms such as fever, nausea, headache, body aches or difficulty breathing; if you suspect you are sick with COVID-19, you have taken a test and you still do not have the results, or if you have a positive test result.
- Remember that it is mandatory to wear a surgical mask during the entire trip. Therefore, we advise you to bring at least two for an eventual change. For people over 65 years of age, we recommend the N95 mask. Keep reading the protocols.
- Check the requirements for your destination. Check the official websites of the destination you are visiting shortly before your trip to find out what requirements and proof you need. If your trip includes connections, check all destinations on your route.
- Check the COVID-19 tests for your destination, you may be required to submit a negative COVID-19 test result and its printed interpretation. Please note that some destinations also distinguish between a rapid test and all the different NAAT tests, such as a PCR test and a LAMP test, and that all destinations require it at different times prior to the flight.
- Make sure you have the required documents and mobile apps ready for your trip.
- Check in online from the Avianca App or website and save the boarding pass on your mobile device or print it at home.
- If you have a connection with Renfe be sure to check in on their website as well, so you don't miss your connection when you arrive at your destination.
- If your flight is an international flight to or from Colombia, fill out the Check Mig form on the Migración Colombia website for both outbound and inbound flights.
- Learn more new airport and in-flight recommendations in our COVID-19 Information Center.
Flight Schedules
Check out your itinerary and find the best route to match with your needs.
Travel documents
Find out which papers you need in order to enter a new country.
Visas and permits
We inform you of the papers that you should submit to the security and control authorities in order to successfully complete your processing.
Vaccinations certificates
Get to know the cases where the International Certificate of Vaccination against Yellow Fever is mandatory.
Special Needs Passengers
If you purchased a special service (unaccompanied minor, transport of animals, special medical condition) remember to bring the required documentation for each case.
Special assistance
Read the recommendations for people with disabilities who travel with us.
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Unaccompanied minors
During the entire flight, we accompany and take care of any children or youngster traveling alone.
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Pregnancy and other conditions
If you need medical attention, check our recommendations before travelling.
More about medical conditions keyboard_arrow_rightWhen to arrive at the airport
- Arrive at the airport earlier, as new security protocols have extended processing times. If you need special assistance or additional processes other than checking your luggage, our recommendation is to arrive two hours earlier for domestic flights, and three hours earlier for international flights. If you are traveling from Managua you should arrive at least four hours earlier.
- Avoid arriving at the airport with companions who are not traveling.
- Check in advance the access gates enabled to enter the airport and the location of the Avianca modules to expedite your entry.
Frequently Asked Questions
We want to save you time, so here are some topics that may answer your questions. Check out our frequently asked questions