How can we help you? Customer Service | Avianca Airlines

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Save time and do it yourself!

We want it to be easy to resolve your concerns, suggestions and needs to make your experience always the best.

Frequently Asked Questions

In order that your problems have a prompt solution, we share with you some topics that can answer your doubts.

Where can I consult the migratory and/or sanitary requirements to enter a given country as a final destination or transit?
Legal requirements for traveling with minors?
How can I transport pets?
Tax declaration and return of vat
How do you access the Avianca lounges?

Do you have other questions?

Online Solutions

Manages reimbursements, compensations or inconveniences with luggage.

Luggage incidents

Review the solutions we offer to locate or retrieve your luggage.

Compensation

If you have any outstanding compensation, we'll tell you what to do.

Refunds

Find out in which cases we give you a refund.

Get to know other services

We listen to your suggestions

Share your opinions or requests through our online form.

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Do you need personalized attention?

You can contact us 24 hours a day, 7 days a week.

Immediate assistance with Vianca

Our virtual advisor in Messenger helps you with your reservation, ticket purchase, flight status, check-in and data update.

Sales and Call Center Offices

Find the nearest office and know the phone numbers according to your country.

Chat with us

From Monday to Sunday we have 24-hour service.

Bogotá

Avianca Administrative Centre

Customer Relations Division
Avenida Calle 26 No. 59-15
57- 1 5877700
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

Customer Relations Division
Avenida El Espino between Boulevard Sur and Calle El Almendro.
503 – 22678888
Urbanization Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.