Welcome to MyAvianca

Manage your information, preferences and security to improve your experience on MyAvianca.

Personal Information





Travel documents







Contact information




Customize your trips

Activate your Avianca UATP Card

If you had a flight affected by COVID-19 activate your Avianca UATP Card. You will be able to use the credit balance to make purchases on Avianca.com and purchase additional services for your flights. You can buy your ticket to and from any destination on the Colombia and United States websites.

Keep in mind!

  • If your reservation has more than one passenger, each passenger must register a profile in MyAvianca to activate the card, for each request you must enter the original reservation code.

  • If you have several tickets in your name, you can activate each customer's card under the same ticket. If the profile name is not the same as the ticket name, you can correct it by clicking on the "Personal information" tab.

  • Have your original ticket and reservation number ready to begin the activation process. The information must be handled exactly the same as on the ticket. 

  • For minors, a MyAvianca profile must be created.

  • If the value of your new ticket exceeds the balance of your Avianca UATP card, you can pay at your favorite travel agency with your Avianca UATP card and another payment method. 

  • Consult the terms and conditions of your Avianca UATP Card. These will guide you to make good use of it.

  • For your security the information and balance of your card will be visible only when you click on "show data".

  • This Avianca UATP Card applies to all reimbursement requests made within the state of health emergency, plus 1 additional year in Colombia. For other markets it applies for tickets issued until August 31, 2020 with flight dates between March 4, 2020 and October 31, 2020.


Your cards

Add another trip!
Keep yourself informed and manage it easily.