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Types of fares

Find all the information about the fares we have for you

XS S M L XXL
Personal item
(under the seat)
Carry-on baggage
10 kg / 22 lb
$
Checked baggage
23 kg / 50 lb
$ $
2 weighing
32 kg / 70 lb
Changes
prior to departure
$ $ $
Changes
after to departure
X
X
X
Refund
prior to departure
X
X
X
Refund for additional services
prior to departure
X
X
X
Check-in at the airport $ $
Priority boarding
X
$ $
Business Class (Flatbed)
(for wide-body aircraft)
X
X
X
X
Premium Seat
(If available)
$ $ $ $
X
Plus Seat
(Emergency exit included)
$ $ $
X
Economy Seat $ $
X
Mileage accrual
X
3 LM per USD
5 LM per USD
7 LM per USD
7 LM per USD
✔ = Allowed          $ = Additional charge          X = Not allowed

Flight changes

Available for all fares, prior to flight departure, including XS fare. For ticket purchases prior to May 3, 2023, regardless of flight date, changes to the XS fare are not permitted. 

Please note that the following additional charges may apply:

»Fare difference: Corresponds to the price difference between the ticket you initially purchased and the new option you are choosing.
» Change fee (only for XS, S, and M fares): Additional charge generated by voluntary changes made to the ticket.

Flights within Colombia  COP 110.000
Flights within Ecuador  USD 28
International Flights within South America  USD 170
Other international flights*  USD 200

*Applies to flights to and from Europe, North America, Central America, Mexico, and the Caribbean.


» Differences generated by taxes: They apply according to the regulations in force in each country.

For L and XXL fares, changes are allowed before and after flight departure without a change fee, but fare differences and taxes may apply

Seats:

The seat of the Business Class (Flatbed) on B787 aircraft, has a recline of up to 180° and on A330 aircraft (operated by Wamos) it has a recline of up to 165°.

  • Seat of Business Class (Flatbed): Only applies to the XXL fare with all its benefits, on specific routes and includes: business class menu
  • Plus: Included and subject to availability when purchasing the L fare.
  • In some of our aircraft, the Plus seats do not recline; instead, they offer more horizontal space and are located at the front of the plane.

Refunds:

  • Applies to L and XXL fares. In Colombia, refunds requested until June 30, 2023 will be made to an Avianca UATP Card, in accordance with article 17 of Decreed 482 of 2020.
  • Refunds after the flight are not allowed on any fare, except for operational events.
  • The refund condition applies to the value paid for the fare. Taxes will be refunded in accordance with the applicable legal provisions.
  • Our fares (XS, S, M, and L), except XXL, are promotional fares.
  • *From June 1, 2023, additional services that you purchase for your booking and choose not to use, will be refundable only if your fare is L or XXL.
  • Unused additional services due to airline's fault will be refundable for all fares.
  • For more information on the right of withdrawal, cancellation and other laws depending on the country, please refer to our Help Center.

 

Priority Service: 

The XXL fare includes priority check-in, priority baggage claim and priority boarding.

LifeMiles accrual: 

The fare price used for mileage calculation does not include taxes, fees or additional services. Elite members earn additional miles, the Elite bonus applies according to the status of each member:

Diamond 70%
Gold  50%
Silver 30%
Red Plus 10%
LifeMiles 0%
  • Check the baggage allowance according to your purchased fare and additional baggage as part of the benefits for LifeMiles members and Star Alliance Gold members traveling with Avianca.
  • Learn more about the baggage policy for Star Alliance members traveling in agreement with partner airlines.

More information

Any questions? Get answers from our Help Center.